Do You Know what Your Business CAN Do Online?

What You CAN Do OnlineThis is part of the “What your business SHOULD be doing online” Formula series.

To get the whole picture, you may want to click that link and start at the beginning. 🙂

As I stated in my post, “Choosing How to Market Online Needs to Start with You”:

“Nothing is marketed online more than marketing online.

From methodologies and approaches to tools and software, there are thousands of offerings ready and willing to help guide you through your journey online.”

Add to this statement the fact that there are also thousands of methodologies, approaches, tools and software available online to manage your business and it’s easy to see why many folks become overwhelmed when trying to learn about what can be done online.

Yes, there’s a lot to absorb and sort through however, learning about what you CAN do online is the first step in making effective use of the web for your business.

Knowledge is Key

There are two primary reasons why you personally need to know what can be done online:

1. Planning

Whether your business is online or off, knowing what can be done online allows you to plan and brainstorm across the full spectrum of opportunity.

If you only focus on offline approaches for managing and marketing your business, you are missing a huge piece of the puzzle that can lead to success.

If you only focus on some online approaches and don’t learn about the rest, you are passing up new customers, money-making opportunities and more efficient ways to run your business.

Bottom-line: success in business is often achieved by making the most of the methods and tools available to market and manage your products and services.

If you do not learn what the web offers, and how to make the best use of it all, you are crippling your chances of reaching your goals.

2. Ownership

Most businesses retain or hire an accountant to manage their finances, a lawyer to handle legal matters and other experts when needed.

This is a perfectly good approach, and one that works well for your online efforts as well. For example, you can retain someone to build your website or to manage your social media marketing campaigns.

However, as a business owner, you still own all of these parts of your business. It’s your responsibility to keep tabs on the activities of each person you retain. You need to know the questions to ask and the warning signs for which to look.

Bottom-line: If you do not have the basic knowledge of what is being done on your behalf, you run some big risks.

  1. At one end, you may spend a lot of time getting results that don’t connect to your bottom line (as would have been the case in the example of Company A – they could have spent time and money to get thousands of Twitter followers, but if that failed to bring more traffic into their store, so what?).
  2. At the other end, you could be robbed blind and wind-up losing everything for which you worked so hard.

But Expertise is Not Required

One important clarification:

You do need to learn about what can be done online,
but you do not need to become an expert in any of it.

You have a business to run and that keeps you busy enough already. The last thing you need to do is add more to your plate.

As mentioned above, use your knowledge of what’s online to come up with ideas and plans and then retain or hire someone to implement them on your behalf.

This frees you up to spend time finding new customers and delighting the ones you already have.

Don’t get me wrong – you can do any and all of the tasks to run your business, including managing and marketing online. Just be sure you’re spending your time wisely. 🙂

How To Learn What You CAN Do Online

Learning about, and staying on top of, what you can do online, and how to do it effectively, does take some time and effort, but the payoff is expanded opportunity and less business risk – both worthwhile results.

Below are some of the top resources I use to stay abreast of online opportunities, approaches, tools and ideas:

  1. BizSugar
  2. Alltop – the latest posts gathered for you from blogs across the web. This link takes you to their “Small Business” topic, but you can find many more topics by using their “Search” box in the top right of their site.
  3. OPEN Forum
  4. Entrepreneur
  5. Bloggertone
  6. pbSmart Essentials (disclosure: I am a contributor to this site)
  7. MakeUseOf – this link leads to their “Cool Web Apps” which lists daily posts that tell you about great online tools, many of which are good for businesses.
  8.  E-Business Now online workshops and guide from SCORE, a partner of the U.S. Small Business Administration (SBA)

Check out each of these sites, select the ones you like and then set aside some time (weekly, monthly, quarterly – whatever feels right) to spend time reading and learning.

What’s Next?

Next, I’ll continue the “What your business SHOULD be doing online” Formula series with a post on figuring out what you NEED to do.

In the meantime, I’d love to hear your thoughts on this post in the comments below.

Learn more about my forthcoming book

I’m in the process of writing a book that will walk you through the “What Your Business SHOULD Be Doing Online” formula step-by-step. Due early next year, it’s called:

Figuring Out the Web: The Step-By-Step Formula for finally knowing exactly What YOUR Business SHOULD Be Doing Online – even if you hate technology”

Learn more…

Go to the next post in the series –>


  1. Thanks Matt. I’m glad to see Planning referenced. This speaks directly to the familiar quote, “If you fail to plan, then you’re planning to fail.” Planning takes time though, and it’s important to seek outside advice. For bootstrappers, it’s important to find internship resources and/or learn how to barter.

    • Keith,

      One of the unfortunate side-effects of the web is that it enables businesses to do things so quickly and easily.

      This often leads folks to use the “throw something against the wall and see what sticks” approach which gives us abandoned websites, inactive social media accounts and old links and branding messages scattered across the web.

      The effect of using this approach is that you give the impression that you don’t really care about your brand and, if you don’t, why should your customers?

      Planning is the preventative cure for this effect – think before taking action. Make your efforts purposeful and clean-up afterwards if they doesn’t work out.


  2. Matt I love that you highlight thoughtful outsourcing. I use a social media VA however I made sure to thoroughly vet her, and always have access to her work. It takes a lifetime to build your reputation and only a second to destroy it.

    • Nicole,

      Thoughtfulness is a great word to describe your desired state of mind during the whole process of figuring out what your business should be doing online.

      By being thoughtful, you are able to think about what your business really needs to do which allows you to stay focused when selecting which solutions and tools to use to manage and market your business.


  3. Dear Mansfield, Good Day

    I have selected your topic from Business Exchange, and crossed checked your web article, it’s really very fruitful for everyone either beginners or experienced business owners. Marvelous way of briefing.

    One thing more I would like to know how can I will start trading / business in consumable items with small span.


    • Rizvi,

      Thanks for your kind words! I’m glad you found the post useful!

      Unfortunately, I’m not sure I understand your question. Would you mind rephrasing it in another way?




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